Trust & Safety Policy

Parkeas is designed to provide a marketplace where Hosts and Guests can connect to use available spaces and permitted assets.

Our Trust & Safety program is intended to reduce risk, support responsible marketplace participation and provide processes for reporting problems. This Policy forms part of the Parkeas Terms of Service.

1. Identity Verification

Parkeas may require identity or other verification before a User can perform certain activities.

Verification helps reduce certain risks but does not guarantee a User's identity, character, reliability, legal authority or future conduct.

2. Listing Responsibility

Hosts are responsible for ensuring that they have the legal authority and required permissions to offer a Listing.

Hosts are responsible for the accuracy, legality, condition, availability and suitability of their Listings.

3. Guest Responsibility

Guests are responsible for using Listings only for permitted purposes and following:

Booking conditions;
Host rules;
access instructions;
applicable laws; and
Parkeas policies.

Guests must not damage property, engage in unlawful activity or permit unauthorized persons to use a Booking.

4. Payments

Keep Booking payments on Parkeas.

Parkeas does not authorize Hosts to require Guests to pay deposits, fees or other Booking charges outside the Platform.

Users should report requests for e-transfer, cash, cryptocurrency, gift cards or other off-platform payments.

5. Personal Information

Users may receive limited personal information about another User when necessary to complete a Booking.

That information must not be sold, publicly disclosed, used for unrelated advertising, used to harass another person or otherwise misused.

6. Reporting an Incident

Users should report suspected:

fraud;
unauthorized Listings;
unsafe conditions;
property damage;
theft;
harassment;
unauthorized access;
prohibited items;
off-platform payment requests;
identity concerns; or
other serious violations

to Parkeas as soon as reasonably possible.

Reports should include relevant Booking information and, where available, photographs or other evidence.

7. Emergencies

If there is an immediate threat to life, safety or property, contact the appropriate emergency service first.

Parkeas support should not be treated as a replacement for police, fire, ambulance or other emergency services.

8. Investigations

Parkeas may investigate reported incidents and may request information or evidence from Hosts and Guests.

Depending on the circumstances, Parkeas may:

restrict a Listing;
cancel a Booking;
restrict an Account;
suspend or terminate access;
withhold or adjust payments where permitted;
request additional verification; or
disclose information where legally required or permitted.

9. No Guarantee

Trust & Safety features are intended to reduce certain marketplace risks.

They do not guarantee that:

every User is trustworthy;
every Listing is safe;
every Listing is legally authorized;
property will not be damaged or stolen;
a vehicle will not be damaged or towed;
a Guest or Host will behave appropriately; or
an incident will never occur.

Nothing in this Policy limits rights or remedies that cannot legally be excluded under applicable law.

10. Contact Parkeas

To report a problem or ask about this Policy, contact Parkeas through the Platform or by email at support@parkeas.com.