Contact us
Have a question or need help with a booking, a space or your account? Pick the topic below, or write to us and we aim to get back to you within 24 hours.
Live chat
Ask the Parkeas Assistant any time, signed in or not. It can bring in our team when you need a person.
What do you need help with?
A booking, refund or receipt
Cancel a booking or check its status from Your bookings. Refunds follow the cancellation policy shown when you booked, and receipts are on each booking.
Cancellation & Refund Policy Getting in, or a problem at the spot
Your access instructions and gate code open 2 hours before on the booking page. If something is wrong at the spot, message your host and tap Get help on that booking so it reaches us quickly.
Help: arriving and checking in Hosting, listings and payouts
Hosts are paid every Monday to the bank account connected through Stripe. For a listing, a booking request or a payout, write to us from Support in your host dashboard.
Hosting with Parkeas Safety, damage or a scam
If anyone is in danger, call 911 first. Report damage, theft, an unsafe space or a request to pay outside Parkeas as soon as you can, with photos if you have them.
Trust & Safety Policy Your account or ID check
Help with signing in, two-step verification, your ID check, or closing your account.
Help: profile and verification Privacy, press and legal notices
Privacy requests go to our Privacy Officer at support@parkeas.com. Send legal notices to the same address with "Legal notice" in the subject line.
Privacy Policy Send a message
What to include
- Your booking reference, from the booking page or your confirmation email
- The listing's name or link
- What happened and when
- Photos or screenshots, if you have them
Office
Parkeas Inc.
Ontario, Canada
Response times
Email: we aim to reply within 24 hours
Live chat: "Start a chat" above, or "Need help?" on your booking