What do you need help with?

Search for parking near your destination, select a spot, choose your dates and times, pick a vehicle, and complete payment. The confirmation page then shows your access PIN and QR code.

You can cancel from your dashboard, under the listing's cancellation policy. You can't change the date, time, spot or vehicle of a paid booking: cancel it and book again. A parking booking can be extended from its booking page if the spot is free. Flexible: Full refund up to 24 hours before; 50% refund until the start. Moderate: Full refund up to 5 days before; 50% refund up to 24 hours before; no refund after that. Strict: 50% refund up to 7 days before; no refund after that. The service fee isn't refunded when you cancel — check the listing's policy before you book if the date might change.

After you pay, your unique 6-digit PIN and QR code are on the confirmation page and in the Parkeas app. They aren't sent by email. You use them to check in when you arrive. Some spots have gate codes: the host's instructions appear on your booking page from 2 hours before it starts.

Payouts are processed weekly, every Monday, via Stripe Connect — CA$2.25 per payout, with a CA$10 minimum. A stay is paid with a weekly payout once it ends. A booking longer than 28 days, such as monthly storage, is paid as it goes: your share for each 30 days that pass goes out with the next weekly payout, and the rest when the booking ends. You can track earnings and payout status from your Host Dashboard.

Contact the host via in-app messaging or use the "Report Issue" button in your booking. For urgent issues, reach our support team via the Contact page.

Your Parkeas wallet stores credits from refunds, promotional offers, and referral bonuses. To use them, tick "Apply wallet credit" at checkout.

Parkeas takes reasonable measures to protect your information, including encrypted connections and limited access. We don't sell your personal information, and we share it only as our Privacy Policy describes — for example with your host for a booking, or with our payment provider.