Privacy Policy
Parkeas Inc.
Effective Date: August 26, 2026 · Last Updated: October 19, 2026
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At Parkeas Inc. ("Parkeas," "we," "us," or "our"), trust is fundamental to the marketplace we're building. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit parkeas.com, create an account, list a space, search for or book a space, communicate through Parkeas, use our website or mobile application, or otherwise interact with our services.
This Policy applies to Parkeas Users across Canada, including Hosts who offer eligible spaces and Guests who search for, book or use those spaces.
1. Our Commitment to Your Privacy
Parkeas is committed to handling personal information responsibly and transparently. We seek to collect only information reasonably necessary to operate, protect and improve the Parkeas marketplace and provide our services.
Our privacy practices are guided by the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for Quebec residents, the Act respecting the protection of personal information in the private sector ("Law 25"), and by the fair-information principles they embody:
- Accountability
- Identifying purposes
- Meaningful consent
- Limiting collection
- Limiting use, disclosure and retention
- Accuracy
- Security safeguards
- Openness
- Individual access and correction
- Challenging compliance and privacy complaints
2. Information We Collect
The information we collect depends on how you use Parkeas.
Account & Profile Information
When you create or manage a Parkeas account, we may collect information such as:
- Name
- Email address
- Telephone number
- Account credentials
- Profile photograph
- Preferred language
- Account preferences
- Date of birth or age confirmation, where required
If you choose to sign in with Google, Google shares your name, email address and profile photograph with Parkeas, and Google can see that you used your Google account to sign in to Parkeas.
Identity & Verification Information
To support marketplace trust, security, fraud prevention and legal compliance, Parkeas may require Hosts and, where appropriate, Guests to provide identity or other verification information before certain Platform activities become available.
Depending on the verification process, this information may include:
- Legal name
- Date of birth or age confirmation
- Address
- Government-issued identification
- Photograph or selfie used for verification
- Telephone or email verification information
- Vehicle information
- Business information
- Property or Listing authorization
- Verification status or review information
Verification may involve automated screening, technology-assisted checks and/or review by an authorized Parkeas reviewer or authorized service provider.
Parkeas uses reasonable safeguards appropriate to the sensitivity of verification information and restricts access to authorized persons who reasonably require it.
Passing a verification process does not guarantee a User's identity, character, reliability, safety, legal authority, financial position or future conduct.
3. Host Information
If you list a space on Parkeas, we may collect information including:
- Listing address
- Approximate or precise location
- Type of space
- Photographs and videos
- Space dimensions
- Description
- Availability
- Pricing
- Access instructions (including PIN or QR access codes tied to a booking window)
- Features and restrictions
- Property or authorization information
- Payout information (processed by our payment provider, Stripe)
- Business information, where applicable
- Tax-related information, including GST/HST/PST/QST details where required
- Where Canada's reporting rules for digital platform operators require it: your legal name, date of birth, address, Social Insurance Number or Business Number, and the total amounts you earned through Parkeas
- Host communications
- Booking history
- Ratings and reviews
We may also request information reasonably necessary to establish that you have authority to offer a particular space.
Under Part XX of the Income Tax Act, platforms like Parkeas may be required to collect tax information from Hosts who earn money renting out space and report it to the Canada Revenue Agency each year. We collect this information only for that purpose and for verifying it, and keep it only as long as the law requires.
4. Guest Information
If you search for, request or book a space, we may collect:
- Search information
- Requested location
- Booking dates and times
- Booking history
- Saved spaces
- Host communications
- Payment status
- Cancellations
- Reviews and ratings
- Customer-support history
- Dispute or incident information
5. Vehicle Information
For parking bookings, Parkeas may collect information such as:
- Licence plate number
- Vehicle make, model, colour, type and year
- Photographs, where appropriate
Relevant vehicle information may be shown to the applicable Host where reasonably necessary to identify a vehicle authorized to use the booked parking space.
If you take a check-in photo of your vehicle, Parkeas may read the licence plate in that photo using automated text-recognition software, to compare it with the vehicle on your Booking. A mismatch may be shown to you and recorded for review. Parkeas does not currently operate cameras or licence-plate readers at Listings and does not track the location of vehicles.
6. Storage Information
For storage bookings, Parkeas may collect information concerning the proposed storage use, such as:
- General type of property
- Approximate size or quantity
- Space requirements
- Photographs, where appropriate
- Access requirements
- Special conditions
- Prohibited-item declarations
Guests should not provide sensitive or unnecessary information concerning their belongings.
7. Payment Information
Payments and payouts on Parkeas are processed by Stripe, our payment service provider (and, for Host payouts, Stripe Connect). Information Parkeas and/or Stripe may process includes:
- Billing information
- Transaction amount
- Payment method
- Transaction identifier
- Payment status
- Refund information
- Payout information
- Chargeback information
- Applicable tax information (GST/HST/PST/QST)
Card details are entered directly into Stripe's payment form — Parkeas does not receive or store your complete card number.
8. Location Information
Location is important to helping Guests discover useful spaces. Depending on how you use Parkeas and the permissions you provide, we may process:
- Listing addresses
- Postal codes
- Search locations
- Approximate location
- IP-based location
- Precise GPS location, where permitted and enabled on your device
When you check in to a Booking with a PIN or QR code, your device's location at that moment may be recorded to confirm that you're at the Listing.
Address search and autocomplete are provided using Google's Places and Geocoding services, and maps are rendered using Mapbox. The address or place you type into a location search, and your device's location when you allow Parkeas to use it to find nearby spaces, are sent to Google to find matching places. We will seek appropriate permission before accessing device location where required.
Hosts should understand that a Listing's address and map location are shown publicly on the Listing page so Guests can find and compare spaces. Access instructions, such as gate codes, are disclosed only to a Guest with a confirmed Booking, around the time of that Booking.
9. Communications
When Hosts and Guests communicate through Parkeas, we may process those communications. This may include:
- Host–Guest messages
- Customer-support conversations
- Emails (emails from Parkeas are sent through Parkeas's own email server, which runs on our cloud hosting provider's infrastructure; emails you send to Parkeas addresses are received through our email hosting provider)
- Complaints
- Dispute communications
- Safety reports
- Feedback
- Incident reports
Where permitted by applicable law, Parkeas may review relevant communications for customer support, fraud prevention, safety, dispute resolution and enforcement of Parkeas policies.
10. Information Collected Automatically
When you use Parkeas, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type and operating system
- Device identifiers
- Language settings
- Pages viewed and search activity
- Login and session information
- Referring pages
- Timestamps
- Crash and security logs
We use this information to operate, secure and improve Parkeas.
12. How We Use Your Information
We may use personal information to:
Operate Parkeas
Create accounts, publish Listings, enable searches, facilitate Bookings and provide Platform functionality.
Connect Hosts and Guests
Provide information reasonably necessary for Hosts and Guests to complete a Booking.
Process Payments
Facilitate Guest payments, Host payouts, refunds and applicable Platform fees.
Verify Users
Confirm relevant account or identity information and support marketplace integrity.
Protect the Marketplace
Detect and investigate fraud, suspicious behaviour, unauthorized activity, safety concerns and violations of Parkeas policies.
Provide Customer Support
Respond to questions, investigate problems and resolve eligible Booking or account issues.
Improve Parkeas
Understand how people use the Platform and develop better features and services.
Communicate With You
Send Booking confirmations, account notifications, security alerts, service updates and other important communications.
If you turn on booking updates on WhatsApp, we also send copies of booking updates, access codes and similar messages to your verified phone number on WhatsApp. You can turn them off in your notification settings or by replying STOP.
Meet Legal Obligations
Comply with applicable legal, tax, regulatory and law-enforcement requirements.
13. Artificial Intelligence & Automated Technologies
Parkeas may use AI and other automated tools to support parts of the marketplace. Depending on the feature, these may include:
- Listing description assistance
- Pricing suggestions
- Availability estimates based on past Booking activity
- Search assistance
- Identity-document screening (described in Section 2)
- Reading the licence plate in a check-in photo (described in Section 5)
- Fraud and risk checks on Bookings
- Draft suggestions for the people handling disputes
- Answers in our support chat, and help for our support staff in summarizing support conversations and writing replies
Parkeas runs most of these AI tools on its own servers, which are hosted by our cloud hosting provider (see Section 15). The exception is customer support: the Parkeas Assistant in our support chat, and the tools our support staff can use to summarize a support conversation or improve a reply, use Google's Gemini API. When they are used, the messages in that support conversation and the parts of our help articles that relate to it are sent to Google to produce the answer. Parkeas uses Google's paid Gemini API, under whose terms Google does not use this content to improve its products. Please do not type card numbers, passwords, identity-document numbers or other sensitive details into the support chat; you can ask for a person at any time. If Parkeas begins using another external AI provider for a feature that processes personal information, we will update this Policy. Card payments are also screened by our payment provider's fraud tools. Automated screening assists the people who review these matters (an authorized Parkeas reviewer or authorized service provider) and is not used on its own to make final decisions about identity verification, Listings or disputes. Some automated checks, such as fraud and risk checks at checkout, may stop a transaction from going ahead; you can contact Parkeas to have such a decision reviewed by a person. Parkeas does not represent an automated system as guaranteeing the identity, reliability or safety of a User.
15. Cross-Border Data Processing
Although Parkeas is a Canadian company, Parkeas's servers — which hold the Platform's database and uploaded files (including identity documents and check-in photographs), run most of its AI tools and send its email — are hosted by our cloud hosting provider, IONOS, in the United States. Some of our other technology and service providers — including Stripe, Twilio, WhatsApp (Meta), Google (including Google Analytics and the Gemini API used for customer support) and Mapbox — may also process or store information outside your province, territory or Canada. When information is processed in another jurisdiction, it may become subject to the laws of that jurisdiction, including lawful access requests. Parkeas seeks appropriate contractual safeguards for personal information handled by our service providers.
16. How Long We Keep Information
Parkeas keeps personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by law. Retention periods may depend on:
- Account status
- Booking and transaction history
- Tax and accounting requirements (financial records are typically kept for up to 7 years, consistent with Canadian tax record-keeping rules)
- Fraud prevention
- Safety considerations
- Disputes and claims
- Legal and regulatory obligations
When information is no longer reasonably required, we securely delete, destroy or anonymize it.
We also keep backup copies of the Platform's database and uploaded files, so that we can recover from a technical failure or a security incident. Backups are kept for up to 90 days and then deleted, so information deleted from the Platform can remain in a backup until that backup expires. Backup copies stored away from our main servers are encrypted.
17. How We Protect Your Information
We take reasonable administrative, technical and organizational measures appropriate to the nature and sensitivity of the information in our control, including:
- Access and authentication controls
- Encryption in transit and, where appropriate, at rest
- Restricted employee access
- System and security monitoring
- Vendor security review
- Incident-response procedures
- Staff confidentiality requirements
No internet-based service can guarantee absolute security. Please protect your password and enable notifications for account activity.
18. Privacy & Security Incidents
If Parkeas becomes aware of a privacy or security incident involving personal information, we assess and respond to it in accordance with applicable law. This may include containing the incident, investigating what occurred, reducing further risk, maintaining required records, and notifying affected individuals and applicable privacy authorities where required.
Under PIPEDA, we report a breach to the Office of the Privacy Commissioner of Canada and notify affected individuals where it is reasonable to believe the breach creates a real risk of significant harm. Quebec's Law 25 requires us to maintain a register of confidentiality incidents and, where an incident presents a risk of serious injury, to notify both affected individuals and the Commission d'accès à l'information (CAI) promptly.
19. Your Privacy Choices & Rights
Depending on applicable law, you may have rights concerning your personal information, including the ability to:
- Request access to your personal information
- Request correction of inaccurate information
- Update your account information directly in your account settings
- Withdraw certain consent
- Change your communication preferences
- Ask how your information is used or disclosed
- Close your Parkeas account
- Make a privacy complaint
Some requests may be subject to legal exceptions or retention requirements. We may need to verify your identity before processing a privacy request. Submit requests through the Help Center or by contacting our Privacy Officer — we respond within 30 days as required by law.
20. Closing Your Account
You may request to close your Parkeas account from your account settings or by contacting us. Closing your account does not necessarily mean all information is immediately deleted — we may retain information where reasonably necessary or legally required for purposes such as:
- Transaction records
- Tax requirements
- Fraud prevention
- Safety
- Disputes and legal claims
- Regulatory obligations
When you ask to delete your account, it can be restored by signing back in within 30 days of the request (while the request is pending, the delete-account page shows the exact date). After that, your account is permanently erased, apart from information we must keep for the purposes listed above. The period in effect when you make the request applies to it. Copies in our backups are deleted when those backups expire, up to 90 days after your account is erased (see Section 16).
21. Marketing Communications
Where permitted by applicable law, Parkeas may send promotional communications about Parkeas products, features or offers. You may unsubscribe from eligible marketing emails using the unsubscribe link provided.
Even if you opt out of marketing, we may continue sending necessary transactional communications such as booking confirmations, payment notices, security alerts, account notices and important Platform updates.
22. Host & Guest Privacy Responsibilities
Hosts and Guests may receive limited personal information about one another in connection with a Booking. Information obtained through Parkeas must not be:
- Sold
- Publicly posted without authorization
- Used for unrelated advertising
- Used to harass another User
- Retained unnecessarily
- Shared with unauthorized persons
Users should protect information received through Parkeas and use it only for legitimate purposes associated with the Booking or as otherwise permitted by law.
23. Children's Privacy
Parkeas is intended for individuals legally capable of entering into the applicable agreement. The Platform is not designed for children to independently create Host or Guest accounts, and we do not knowingly collect information from minors.
24. Quebec Privacy Rights
Where Quebec privacy legislation applies, Quebec residents may have additional privacy rights and Parkeas may have additional obligations regarding matters such as privacy governance, consent, transparency, confidentiality-incident notification, automated decision-making, access and correction, retention, and data processing outside Quebec. Parkeas will provide additional Quebec-specific information or processes where required by Law 25.
This includes the right to data portability: a Quebec resident may ask Parkeas for the personal information they provided to us in a structured, commonly used technological format, or ask us to send it to a person or organization they name. Send the request to our Privacy Officer (Section 26).
25. Changes to This Privacy Policy
As Parkeas grows, our Platform and privacy practices may change. We may update this Privacy Policy to reflect new features, new marketplace categories, new technologies, changes to service providers, or changes to applicable law. The Last Updated date at the top of this Policy identifies the latest version. Where required, we will provide additional notice or obtain consent before materially changing how personal information is used.
26. Privacy Officer
Parkeas is responsible for personal information under its control and has designated a person responsible for privacy compliance. Questions, requests or concerns may be directed to:
Privacy Officer
Parkeas Inc.
Ontario, Canada
Email: support@parkeas.com
Website: parkeas.com
27. Privacy Complaints
If you have a concern about how Parkeas handles your personal information, please contact our Privacy Officer. We will review privacy complaints and seek to respond within a reasonable period.
Depending on where you live, you may also have the right to contact the applicable privacy authority — for most of Canada, the Office of the Privacy Commissioner of Canada, and for Quebec residents, the Commission d'accès à l'information.
28. Contact Us
Privacy Officer
Parkeas Inc.
Ontario, Canada
support@parkeas.com
Your Privacy. Your Space. Your Trust.
Parkeas is being built around more than connecting people with available space. We're building a marketplace where Hosts and Guests should understand what information is collected, why it's needed and how it's protected.
Parkeas — Every Space Has Potential.