Cancellation & Refund Policy

1. Our Approach

Plans change. Unexpected situations happen. Parkeas aims to provide cancellation and refund rules that are clear and reasonable for both Hosts and Guests.

There is no single Parkeas-wide cancellation rule. Every Host chooses one of three cancellation policies when they list a space — Flexible, Moderate, or Strict — and it's shown on the Listing before you book, again at checkout, and in your confirmation email. The terms presented when a Booking is confirmed form part of that Booking.

2. How Refunds Work

The same three policies apply to both parking and storage Bookings — a Host storing your belongings for a week uses the identical refund math as a Host renting out a driveway by the hour.

When you cancel, the percentages below apply to the space price and its HST. The Parkeas service fee isn't refunded on a Guest cancellation (see Parkeas Service Fees); it is refunded when the Host cancels.

• Refunds to a card typically take 5–10 business days, depending on your bank. Wallet credit is applied immediately.
• Windows are counted backwards from your Booking's start time, in the timezone of the space.
• The exact refund amount for a specific Booking is shown on that Booking's page before you confirm a cancellation — nothing is cancelled until you confirm there.

For Hosts: when a Guest cancels and the policy keeps part of what they paid, you receive the same part of your price for the Booking, less the host fee, with your next weekly payout. For example, if the Guest gets a 50% refund, you receive half of your price, less the host fee on that half. The Guest's service fee isn't refunded and stays with Parkeas. If you cancel a confirmed Booking, the Guest is refunded in full (see Host Cancellations).

3. Same-Day & Short-Notice Bookings

For short-notice Bookings made close to the scheduled start time, the full cancellation window described above may not be available in the ordinary manner — for example, if you book only one hour before it starts, a 24-hour notice window obviously can't apply. The applicable policy and its thresholds are still shown before you pay.

4. Event Parking

Event parking — concerts, sporting events, festivals, conferences and other high-demand periods — uses the same three policies as any other Listing. Because a Host may be reserving capacity specifically for an event, they may reasonably choose a Strict policy for that Listing; the applicable policy is always shown before you confirm.

If an event itself is cancelled, that does not automatically cancel the parking Booking, particularly where the space remained available as agreed.

5. Cancelling Ongoing Storage

For recurring or monthly storage, Guests may be required to provide advance notice before ending the Booking. Unless different terms were disclosed when the Booking was made, a Guest ending an ongoing monthly storage arrangement should provide at least 30 days' notice. Charges already incurred remain payable, and the Guest must remove all property by the agreed end date. Cancelling payment does not by itself end the Guest's responsibility for property remaining in the space.

6. Property Left After a Storage Booking

Ending a Booking does not mean abandoning property. Guests are responsible for removing their belongings by the Booking end date. If property remains after a Booking ends, the Host should not immediately sell, dispose of, keep or relocate it solely because the Parkeas Booking has expired. The Host should:

• Notify the Guest through Parkeas
• Document the remaining property
• Contact Parkeas Support
• Take reasonable steps consistent with applicable law

Additional storage or administrative charges may apply where legally permitted and properly disclosed. Abandoned property remains subject to applicable provincial law — Parkeas does not authorize a Host to seize or dispose of a Guest's property contrary to law.

7. Host Cancellations

Hosts are expected to honour confirmed Bookings and should cancel only when reasonably necessary. If a Host cancels a confirmed Booking, the Guest receives a full refund of amounts paid for that Booking, regardless of the Listing's cancellation policy.

For Bookings made on or after October 2, 2026, a Host who cancels a confirmed Booking pays a cancellation fee equal to the card processing costs that aren't returned on the Guest's refund (currently 2.9% + CA$0.38 of the amount charged to the Guest's card). It's shown before the Host confirms, is deducted from the Host's payouts, and never reduces the Guest's refund.

Depending on the circumstances, Parkeas may also help the Guest find another available Listing, restrict the Host's Listing, affect Host performance indicators, or take further action for repeated cancellations.

8. Host Emergencies

Parkeas recognizes that some cancellations may be outside a Host's reasonable control — serious property damage, flooding, fire, emergency repairs, unexpected government restrictions, severe weather, or other extraordinary circumstances. Parkeas may request reasonable supporting information before waiving applicable Host consequences.

9. Space Unavailable on Arrival

If a Guest arrives during the confirmed Booking period and the space is unavailable, the Guest should confirm they're at the correct location, review the Host's access instructions, attempt to contact the Host through Parkeas, document the issue, and contact Parkeas Support promptly. If Parkeas determines the Host failed to provide the confirmed Listing, the Guest may be eligible for a full or partial refund, and Parkeas may help find an alternative space where available.

Unavailable or Inaccessible Listing

If a Guest arrives during the confirmed Booking period and cannot reasonably access or use the Listing because:

• the Listing is unavailable;
• the Host has provided materially incorrect access information;
• the access device or access instructions do not work;
• the space is occupied by another vehicle or unauthorized person;
• the Listing materially differs from the confirmed Listing; or
• another circumstance substantially prevents the Guest from using the Listing as booked,

the Guest should contact Parkeas through the Platform as soon as reasonably possible and, where practical, provide photographs or other evidence.

Parkeas may investigate the circumstances and, depending on the facts, provide a full or partial refund, Booking credit or other appropriate remedy in accordance with this Policy and applicable law.

A refund or other remedy is not automatic solely because a Guest reports an issue. Parkeas may consider the Listing information, Booking records, communications, photographs, Host response and other available evidence.

10. Listing Materially Different From Description

Contact Parkeas promptly if a Listing is materially different from the information presented when you booked — incorrect location, substantially incorrect dimensions, an inaccessible space, undisclosed material restrictions, or significant safety conditions not disclosed. Parkeas may request photographs, messages or other relevant evidence, and may provide no refund, a partial refund, a full refund, or another appropriate remedy depending on the circumstances.

11. Guest No-Shows

If a Guest doesn't arrive or use the space during the confirmed Booking period and the Host made the space available as agreed, the Guest generally isn't entitled to a refund. Failure to use a confirmed Booking doesn't automatically cancel it.

12. Arriving Late

Arriving after the scheduled start time doesn't extend the Booking's end time. A Guest who books 10:00 AM–2:00 PM but arrives at 11:00 AM will still be expected to leave by 2:00 PM. Unused time is generally non-refundable.

13. Leaving Early

If a Guest voluntarily stops using a space before the scheduled end of the Booking, unused time is generally non-refundable unless the applicable cancellation policy provides otherwise.

14. Booking Extensions

Guests who need additional time can request an extension from their Booking page where the feature is available. An extension isn't confirmed until it's accepted through the Platform, and it can't be granted if it would overlap with another confirmed Booking on that space. Additional charges apply at the Listing's rate — don't assume a space stays available beyond your confirmed window.

15. Parking Overstay

A vehicle remaining after the confirmed Booking period may interfere with another Booking or the Host's own use of the property. Overtime, Host overstay reports and the overstay administration fee work as set out in Section 14 of the Terms of Service, and a Guest with an unpaid overtime charge can't make new Bookings until it is paid. Hosts must comply with applicable law before arranging towing or other enforcement.

16. Weather

Normal weather conditions generally don't automatically qualify a Booking for a refund. Parkeas may consider refunds or other remedies where severe weather, government orders, or dangerous conditions make a Listing reasonably inaccessible or unusable — the circumstances of each situation are considered individually.

17. Emergencies & Extraordinary Circumstances

Parkeas may make exceptions to standard cancellation rules for extraordinary events outside a User's reasonable control — declared emergencies, evacuation orders, significant natural disasters, government restrictions, or major infrastructure failures. Parkeas may request supporting documentation. An exception isn't guaranteed merely because an inconvenience or change of plans occurred.

18. Safety-Related Cancellations

If a Host or Guest reasonably believes there is an immediate safety issue, they should prioritize safety and contact emergency services when necessary, then report the issue to Parkeas as soon as reasonably possible. Parkeas reviews safety-related cancellation requests individually.

19. Unauthorized or Illegal Use

No refund is generally owed where a Booking is cancelled or terminated because a Guest used the space unlawfully, stored prohibited items, provided materially false information, violated material Host rules, created a serious safety risk, damaged property, or otherwise materially violated the Parkeas Terms of Service — subject to applicable law and the circumstances of the incident.

20. Incorrect Booking by Guest

Guests are responsible for reviewing Booking details — location, date, times, vehicle size, storage dimensions, access requirements, price and Listing restrictions — before confirming payment. A mistake made by a Guest doesn't automatically create a right to a refund; where the applicable cancellation window remains open, the Guest may cancel according to the Listing's policy.

21. Refund Amounts

Where a refund is approved, it may include some or all of the Listing charge, applicable Parkeas service fees, taxes, and other eligible charges, depending on the reason for the refund, the applicable Booking terms, and legal requirements. The exact refund amount is shown through the Platform before you confirm a cancellation.

22. Parkeas Service Fees

For Bookings made on or after September 30, 2026, the Parkeas service fee (and the HST charged on it) is not refunded when you, the Guest, cancel. The refund percentages above apply to the rest of what you paid. If the Host cancels a confirmed Booking, you get everything back, service fee included. Bookings made before September 30, 2026 keep the terms they were booked under. Nothing here limits a right to a refund you have under applicable consumer law.

23. Refund Processing

Approved refunds are returned to the original payment method where practicable. After Parkeas or its payment provider, Stripe, issues a refund, the time required for funds to appear depends on your bank, card issuer, and payment method — Parkeas cannot control the processing times of independent financial institutions.

24. Credits

Where permitted and accepted by the User, Parkeas may offer wallet credit as an alternative remedy in appropriate circumstances. Where applicable law requires a monetary refund, Parkeas will not substitute credit in a manner that unlawfully removes that right.

25. Promotional Bookings

Discounts, coupons, promotional credits and referral rewards may have separate cancellation and refund conditions — they may be non-refundable, returned as Platform credit, expire according to promotional terms, or be forfeited in specified circumstances. Applicable conditions are disclosed with the promotion.

26. Duplicate Charges & Payment Errors

If you believe you were charged twice, charged an incorrect amount, charged after a valid cancellation, or affected by another payment error, contact Parkeas Support promptly. Parkeas may investigate the transaction with Stripe and issue an appropriate correction where warranted.

27. Chargebacks

Please contact Parkeas Support first when reasonably possible if you dispute a Booking charge. Initiating a chargeback doesn't automatically establish that a charge was improper. Parkeas may provide relevant transaction records to payment providers or financial institutions when responding to a chargeback, and fraudulent abuse of the chargeback process may result in Account restrictions. Nothing here restricts your lawful rights concerning disputed payment-card transactions.

28. Disputes Between Hosts & Guests

Hosts and Guests are encouraged to communicate through Parkeas when a Booking issue occurs. If it can't be resolved, either party may contact Parkeas Support, who may review Booking records, Listing information, photographs, Platform messages, payment records and timestamps. Parkeas may make Platform-related decisions about refunds, credits or Account action — this doesn't make Parkeas a court, arbitrator or insurer, nor does it prevent Users from exercising legal rights available to them.

29. Refund Abuse & Fraud

Parkeas may investigate suspicious refund activity — false claims, manipulated photographs, fabricated incidents, repeated abusive refund requests, collusion between Accounts, or fraudulent payment disputes — and may deny improper refund requests and restrict Accounts where reasonably justified.

30. Changes by a Host

A Host shouldn't materially change a confirmed Booking without the Guest's agreement — location, booked space, access, Booking period, or other material conditions. If a Host can't provide the substantially agreed space, the Guest may be eligible to cancel and receive an appropriate refund.

31. Changes by a Guest

Where available, Guests may request changes to Booking time, date, duration, vehicle, or other details. Changes may affect pricing and availability, and a requested modification isn't effective until confirmed through Parkeas.

32. Commercial & Long-Term Bookings

Commercial, recurring or long-term Bookings may be subject to supplemental cancellation and refund terms, which will be disclosed before the applicable Booking is confirmed.

33. Mandatory Consumer Rights

Consumer protection requirements may differ by province or territory. Nothing in this Policy is intended to exclude, restrict or waive a mandatory statutory right that cannot legally be excluded, restricted or waived. Where applicable legislation conflicts with this Policy, the mandatory legal requirement prevails.

34. Changes to This Policy

Parkeas may update this Policy as the Platform, marketplace or applicable laws evolve. The Last Updated date at the top of this page identifies the current version. A confirmed Booking generally remains subject to the cancellation terms presented when that Booking was made, except where applicable law requires otherwise.

35. Contact Parkeas

For cancellation, Booking or refund assistance:

Parkeas Support
Parkeas Inc.
Ontario, Canada
Email: support@parkeas.com
Website: parkeas.com